All automotive glass installed by Ping Precision Auto Glass is covered against defects in material and workmanship for as long as you own the vehicle. Non-transferable. No fine print. No runaround.
Everything you need to know, right up front. Keep this alongside your original receipt for your records.
What's Covered
Installation workmanship defects
Leaks from improper sealing
Wind noise from faulty installation
Adhesive failure under normal use
Trim, molding & seal failures from install error
ADAS recalibration up to $500 when required by a verifiable installation defect
What's Not Covered
Rock chips, cracks, impact damage
Accidents, hail, vandalism
Wear and tear or owner misuse
Regulator, motor, or track failure
Pre-existing rust or body damage
Pre-existing ADAS system failures
How to File a Claim
①
Call or Text Us
②
Bring Vehicle In
③
Inspection — No Charge
④
We Handle the Rest
Important Reminders
Do NOT allow a third party to repair your glass without first obtaining written authorization from Ping Precision Auto Glass — this voids your warranty immediately
Chip repair credit toward a replacement applies only when the original repair has failed — see Section 06 for full terms
This warranty is non-transferable and applies only to the original vehicle owner — it expires upon transfer of ownership
Keep this document and your original service receipt together for your records
Coverage
How Long You're Covered
All automotive glass installed by Ping Precision Auto Glass is covered against defects in material and workmanship for as long as you own the vehicle. This warranty is non-transferable and applies only to the original vehicle owner. It expires automatically upon transfer of ownership or sale.
Windshields & Fixed Glass
LIFETIME
Installation workmanship defects
Movable Glass — Workmanship
LIFETIME
All installation defects
Movable Glass — Operational
1 YEAR
Rattles, alignment, operation
Chip Repair Credit
If a chip or crack repair we performed later fails and the windshield requires replacement, the amount you paid for that repair will be credited in full toward the replacement. This credit applies only to repairs that have failed — not to chip repairs on a windshield with separate, unrelated damage. Original receipt required. Credit is non-transferable and has no cash value.
* Original receipt or service record required for all warranty claims and credit redemptions. Claims must be reported within 30 days of discovery of the issue.
Claims
Warranty Claims Process
Have your original receipt and vehicle information ready. Claims must be reported within 30 days of discovery of the issue.
Have your original receipt and vehicle information ready before reaching out.
02
Diagnostic Inspection
We examine the glass and installation at no charge. We determine whether the issue is covered and inform you of all findings before any work begins.
03A
Covered Claim — No Charge to You
Repair or replacement at no charge, scheduled at your earliest convenience. Replacement glass meets or exceeds OEM specifications. ADAS recalibration costs are covered up to $500 only where recalibration is required as a direct result of a verifiable installation defect — customer must authorize any costs beyond $500 in advance.
03B
Non-Covered Claim — Written Estimate Provided
Detailed written estimate provided at no charge. No work performed without your written authorization. You are never obligated to proceed and are welcome to take the diagnostic invoice to any shop of your choice.
Section 01
Post-Installation Guidelines
Please follow these guidelines carefully after your glass installation. Failure to observe these instructions may affect adhesive performance and the validity of your warranty.
Leave Windows Open Slightly — Leave all windows open approximately 1 inch for 24 hours after installation to relieve air pressure on the fresh adhesive seal. Avoid leaving windows open during rain or severe weather.
Avoid Car Washes — No car washes for at least 48 hours after installation. Water pressure can disrupt the adhesive seal before it fully cures. Hand washing with low pressure is fine after 48 hours.
Leave Retention Tape in Place — If retention tape was applied, remove it after 24 hours but no later than 48 hours, unless your technician advises otherwise. Do not remove it early or leave it on beyond 48 hours without instruction.
Safe Drive-Away Time (SDAT) — Do not drive until your technician confirms the Safe Drive Away Time has elapsed. Until the adhesive reaches full strength, the glass may not stay in place during a collision or airbag deployment. SDAT is determined by adhesive type, temperature, humidity, and airbag presence. Ping Precision Auto Glass installs adhesives meeting Federal Motor Vehicle Safety Standards. You will be informed of your SDAT before leaving.
Following installation, minor glass fragments or adhesive material may remain in or around the vehicle — this is a normal byproduct of auto glass work. We go over the car multiple times before it ever leaves our shop, but customers should inspect the area upon pickup to confirm everything is clear. Ping Precision Auto Glass is not responsible for pre-existing paint chips, scratches, or surface imperfections that become visible following glass removal or installation — all pre-existing damage is documented prior to the start of work.
Quick Reference Checklist
Windows open ~1 inch for 24 hours
No car washes for 48 hours
Retention tape left in place until advised (remove between 24–48 hours)
Safe Drive Away Time observed before driving
Section 02
Lifetime Warranty Coverage Detail
Important: All warranty claims must be reported within 30 days of discovery of the issue. Claims reported outside this window may not be eligible for coverage.
What's Covered
Defective glass (manufacturer defect)
Leaks from improper installation
Wind noise from faulty sealing
Adhesive failure under normal conditions
Workmanship defects found after installation
Molding, trim & seal failure from install error
ADAS recalibration costs up to $500, where recalibration is required as a direct result of a verifiable installation defect (see Section 06 in warranty PDF)
What's Not Covered
Impact damage (rocks, road debris, hail)
Scratches or chips after installation
Glass breakage from accidents
Damage from attempted break-ins
Vehicle abuse or misuse
Normal wear and tear
Pre-existing ADAS system failures
Section 04
Warranty Exclusions
The following circumstances are explicitly excluded from coverage.
Impact & Environmental Damage
Rock chips, cracks, or breaks from road debris
Hail damage or storm-related damage
Damage from accidents or collisions
Vandalism or attempted break-in damage
Owner-Related Issues
Damage from improper vehicle use
Failure to follow post-installation care instructions
Owner modifications to glass or components
Normal wear and tear
Vehicle & Mechanical Issues
Pre-existing body damage, rust, or frame distortion
Window regulator, track, or motor failures
Electrical failures unrelated to installation
Issues from prior installations by other companies
Pre-existing ADAS system failures
Service & Documentation Issues
Claims without original receipt
Glass not installed by Ping Precision Auto Glass
Claims not reported within 30 days of discovery
Third-Party Repairs — Warranty Immediately Null and Void
If repairs or replacements are performed on the glass or any related component by another company without prior written authorization from Ping Precision Auto Glass, the warranty is immediately null and void.
If you need additional work done on your vehicle's glass or related components, contact us first at (812) 379-8583 or david@pingprecision.com before authorizing any third party.
Section 05
Pre-Existing Rust & Body Damage
Ping Precision Auto Glass technicians put their best effort to identify pre-existing rust, corrosion, and body damage during the inspection and installation process. In many cases, minor surface rust around the pinch weld or glass channel is treated as part of the installation at no additional charge, using rust-inhibiting primer to help protect the area and promote a proper adhesive bond.
When significant rust or body damage is discovered during glass removal, the customer will be notified immediately before installation proceeds. Ping Precision Auto Glass reserves the right to decline installation when body damage is severe enough to prevent a proper, safe installation.
Important: If your vehicle has major rust damage around the windshield frame, A-pillars, roof rail, or pinch weld area, this damage must be properly repaired by a qualified body shop prior to glass installation. We happily recommend Volez Body Shop, one of our trusted partners in Columbus, and can assist in coordinating the repairs.
Section 06
General Terms
Lifetime Warranty Definition
The term Lifetime refers to the period of ownership by the original customer on the vehicle serviced by Ping Precision Auto Glass. This warranty is non-transferable and expires automatically upon transfer of ownership or sale of the vehicle.
ADAS Recalibration
Following windshield replacement, ADAS recalibration must be performed when required by the vehicle manufacturer. Ping Precision Auto Glass is not liable for ADAS malfunctions post-installation unless directly caused by a verifiable installation defect. In the event an installation defect requires system recalibration, Ping Precision Auto Glass's liability is strictly limited to a maximum of $500. Any costs exceeding this amount must be pre-authorized in writing by the customer before work proceeds.
Customers wishing to use an alternative calibration provider must obtain prior written authorization — unauthorized third-party recalibration will void ADAS coverage under this warranty. Pre-existing ADAS system failures are explicitly excluded.
Governing Law
This warranty is governed by the laws of the State of Indiana. Any disputes arising under this warranty shall be resolved in the courts of Bartholomew County, Indiana.
Consequential Damages Disclaimer
Under no circumstances shall Ping Precision Auto Glass be liable for incidental, indirect, special, or consequential damages arising from the use of the vehicle, glass product, or installation services provided.
Paint Damage Disclaimer
Ping Precision Auto Glass is not responsible for paint peeling, chipping, or finish damage caused by pre-existing paint failure, previous repairs, corrosion, or defective factory paint.
Broken Glass Cleanup
While reasonable efforts are made to remove broken glass and debris, small glass fragments may remain in areas that are inaccessible during normal cleanup procedures. Customers are advised to inspect their vehicle carefully before and after service.
Discounts & Pricing
All discounts, promotions, and pricing adjustments are applied at the time of service. Discounts cannot be applied retroactively to previously completed work. Insurance-covered work is processed according to the customer's insurance policy — any deductible or out-of-pocket costs are the responsibility of the vehicle owner.
Valuables & Personal Property
Ping Precision Auto Glass is not responsible for any valuables, personal items, or property left in the vehicle during service. Customers are strongly encouraged to remove all items of value before service.
Additional Components & Related Parts
Some installations require removal and reinstallation of components such as rearview mirrors, rain sensors, cameras, lane-departure sensors, heated glass connectors, or other electronic components. This warranty does not cover pre-existing failures in these components or failures unrelated to installation workmanship.
Chip Repair Credit — Full Terms
Customers who have previously paid Ping Precision Auto Glass for a chip or crack repair are eligible to receive a credit equal to the full amount paid toward a windshield replacement, but only if the original repaired chip or crack has failed (spread, cracked further, or otherwise compromised the repair) and that failure is the reason for the replacement. This credit does not apply if the windshield requires replacement due to new, separate damage unrelated to the original repair. The following conditions apply:
Original receipt or service invoice from Ping Precision Auto Glass is required to redeem the credit
Credit applies per individual chip repair invoice — multiple invoices may be combined
Credit is non-transferable and may only be applied by the original paying customer
Credit has no cash value and cannot be applied retroactively to previously completed replacements
Credit must be presented at the time of scheduling