Our Commitment
All automotive glass installed by Ping Precision Auto Glass is covered against defects in material and workmanship for as long as you own the vehicle. Non-transferable. No fine print. No runaround.
Everything you need to know, right up front. Keep this alongside your original receipt for your records.
How to File a Claim
All automotive glass installed by Ping Precision Auto Glass is covered against defects in material and workmanship for as long as you own the vehicle. This warranty is non-transferable and applies only to the original vehicle owner. It expires automatically upon transfer of ownership or sale.
Chip Repair Credit
If a chip or crack repair we performed later fails and the windshield requires replacement, the amount you paid for that repair will be credited in full toward the replacement. This credit applies only to repairs that have failed — not to chip repairs on a windshield with separate, unrelated damage. Original receipt required. Credit is non-transferable and has no cash value.
* Original receipt or service record required for all warranty claims and credit redemptions. Claims must be reported within 30 days of discovery of the issue.
The term Lifetime refers to the period of ownership by the original customer on the vehicle serviced by Ping Precision Auto Glass. This warranty is non-transferable and expires automatically upon transfer of ownership or sale of the vehicle.
Following windshield replacement, ADAS recalibration must be performed when required by the vehicle manufacturer. Ping Precision Auto Glass is not liable for ADAS malfunctions post-installation unless directly caused by a verifiable installation defect. In the event an installation defect requires system recalibration, Ping Precision Auto Glass's liability is strictly limited to a maximum of $500. Any costs exceeding this amount must be pre-authorized in writing by the customer before work proceeds.
Customers wishing to use an alternative calibration provider must obtain prior written authorization — unauthorized third-party recalibration will void ADAS coverage under this warranty. Pre-existing ADAS system failures are explicitly excluded.
This warranty is governed by the laws of the State of Indiana. Any disputes arising under this warranty shall be resolved in the courts of Bartholomew County, Indiana.
Under no circumstances shall Ping Precision Auto Glass be liable for incidental, indirect, special, or consequential damages arising from the use of the vehicle, glass product, or installation services provided.
Ping Precision Auto Glass is not responsible for paint peeling, chipping, or finish damage caused by pre-existing paint failure, previous repairs, corrosion, or defective factory paint.
While reasonable efforts are made to remove broken glass and debris, small glass fragments may remain in areas that are inaccessible during normal cleanup procedures. Customers are advised to inspect their vehicle carefully before and after service.
All discounts, promotions, and pricing adjustments are applied at the time of service. Discounts cannot be applied retroactively to previously completed work. Insurance-covered work is processed according to the customer's insurance policy — any deductible or out-of-pocket costs are the responsibility of the vehicle owner.
Ping Precision Auto Glass is not responsible for any valuables, personal items, or property left in the vehicle during service. Customers are strongly encouraged to remove all items of value before service.
Some installations require removal and reinstallation of components such as rearview mirrors, rain sensors, cameras, lane-departure sensors, heated glass connectors, or other electronic components. This warranty does not cover pre-existing failures in these components or failures unrelated to installation workmanship.
Customers who have previously paid Ping Precision Auto Glass for a chip or crack repair are eligible to receive a credit equal to the full amount paid toward a windshield replacement, but only if the original repaired chip or crack has failed (spread, cracked further, or otherwise compromised the repair) and that failure is the reason for the replacement. This credit does not apply if the windshield requires replacement due to new, separate damage unrelated to the original repair. The following conditions apply:
Text is fastest · Call Hours: Mon–Sat 8AM–6:30PM · Install Days: Wed–Fri 9AM–5PM · Original receipt required for all claims
We collect personal information you provide when requesting a quote, scheduling service, or contacting us. This may include your name, phone number, email address, vehicle information, and insurance details.
Information collected is used solely to provide our services, communicate about appointments and quotes, and fulfill any warranty obligations. We do not sell personal information to third parties.
Customer information may be stored digitally when necessary. We take reasonable steps to protect personal data through secure systems, limited access, and appropriate safeguards. However, no method of electronic storage or transmission is 100% secure.
We do not share personal information with third parties except when required to:
By providing your phone number, you agree to receive text messages from Ping Precision Auto Glass regarding your quotes and service updates. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
SMS Privacy Disclosure: Ping Precision Auto Glass does not share SMS opt-in data or phone numbers collected for SMS purposes with any third parties or affiliates for marketing or promotional purposes.
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Ping Precision Auto Glass
5660 E 800 N, Columbus, IN 47203
(812) 379-8583
david@pingprecision.com